07-18-2023 , 10:19 PM
@hakah
@hamilton
I have a working account.
I de-installed the program.
Re-installed.
Registered a different account.
Logged in with the new free account.
Tried registering license.
likewise getting "license code cannot be empty"
tested incorrect code. typing license in. same issue.
Glasswire shows data going form anyviewer to web.
This is an anyviewer issue.
Tested with a different code and same thing.
From the client i logged back in with my original account and it is still working/
I have emailed them.
I will update you when i get a reply.
Cheers
Mail Delivery Subsystem <mailer-daemon@googlemail.com>
20:50 (10 minutes ago)
to me
Error Icon
Message blocked
Your message to anyviewer@aomeitech.com has been blocked. See technical details below for more information.
The response from the remote server was:
554 5.7.1 <anyviewer@aomeitech.com>: Recipient address rejected: Access denied
---------- Forwarded message ----------
From: Vietnam Rum <redacted>
To: anyviewer@aomeitech.com
Cc:
Bcc:
Date: Tue, 18 Jul 2023 20:50:18 +0000
Subject: Problem with registering serial number
HI
8231-31B0-21FF-F40D
License code cant be empty
I have de-installed and re-installed the client.
Created the free account
on trying to register License code cant be empty
logged in with the browser and can see the account. There is no process on the browser to register the license.
logged in and out of the client. rebooted.
Same thing.
Another user at promo2day is having same problems.
Tested with and with out vpn.
Client sees the correct amount of characters in the license.
likewise if i put a wrong code in deliberately.
Glasswire show data going out.
I have no there security programs blocking it.
Can you update the database at your end changing the account please?
Thanks.
Emailed Sales and got auto generated reply -
Ticket Received - Fwd: Delivery Status Notification (Failure)
Inbox
AOMEI Sales via freshdesk.com
21:04 (8 minutes ago)
to me
Dear Vietnam Rum,
Thank you for contacting us, your message is important to us and we will respond personally as soon as possible.
In the meantime....
Please note: we typically respond within 24 hours.
Generally, emails will be responded to in the order they are received. So, it is not real-time. Your patience means a lot.
To ensure your request will be handled in time, please do not send duplication emails to us unless you have some new important information to update.
While you are waiting for our response, we recommend our extensive technical section, you may find what you're looking for there:
AOMEI Backupper FAQ
AOMEI Partition Assistant FAQ
In addition, please make sure our support email is not in your spam list or will not be bounced by any email filter strategy.
You can view the status of the ticket or add comments using the link below.
https://aomeitech.freshdesk.com/support/tickets/public/ redacted
Please DO NOT reply to this email.
Thank you for your patience.
Sincerely,
AOMEI Support Team
339101:867212
Compose:
New Message
MinimisePop-outClose
Will update on reply.
@hamilton
I have a working account.
I de-installed the program.
Re-installed.
Registered a different account.
Logged in with the new free account.
Tried registering license.
likewise getting "license code cannot be empty"
tested incorrect code. typing license in. same issue.
Glasswire shows data going form anyviewer to web.
This is an anyviewer issue.
Tested with a different code and same thing.
From the client i logged back in with my original account and it is still working/
I have emailed them.
I will update you when i get a reply.
Cheers
Mail Delivery Subsystem <mailer-daemon@googlemail.com>
20:50 (10 minutes ago)
to me
Error Icon
Message blocked
Your message to anyviewer@aomeitech.com has been blocked. See technical details below for more information.
The response from the remote server was:
554 5.7.1 <anyviewer@aomeitech.com>: Recipient address rejected: Access denied
---------- Forwarded message ----------
From: Vietnam Rum <redacted>
To: anyviewer@aomeitech.com
Cc:
Bcc:
Date: Tue, 18 Jul 2023 20:50:18 +0000
Subject: Problem with registering serial number
HI
8231-31B0-21FF-F40D
License code cant be empty
I have de-installed and re-installed the client.
Created the free account
on trying to register License code cant be empty
logged in with the browser and can see the account. There is no process on the browser to register the license.
logged in and out of the client. rebooted.
Same thing.
Another user at promo2day is having same problems.
Tested with and with out vpn.
Client sees the correct amount of characters in the license.
likewise if i put a wrong code in deliberately.
Glasswire show data going out.
I have no there security programs blocking it.
Can you update the database at your end changing the account please?
Thanks.
Emailed Sales and got auto generated reply -
Ticket Received - Fwd: Delivery Status Notification (Failure)
Inbox
AOMEI Sales via freshdesk.com
21:04 (8 minutes ago)
to me
Dear Vietnam Rum,
Thank you for contacting us, your message is important to us and we will respond personally as soon as possible.
In the meantime....
Please note: we typically respond within 24 hours.
Generally, emails will be responded to in the order they are received. So, it is not real-time. Your patience means a lot.
To ensure your request will be handled in time, please do not send duplication emails to us unless you have some new important information to update.
While you are waiting for our response, we recommend our extensive technical section, you may find what you're looking for there:
AOMEI Backupper FAQ
AOMEI Partition Assistant FAQ
In addition, please make sure our support email is not in your spam list or will not be bounced by any email filter strategy.
You can view the status of the ticket or add comments using the link below.
https://aomeitech.freshdesk.com/support/tickets/public/ redacted
Please DO NOT reply to this email.
Thank you for your patience.
Sincerely,
AOMEI Support Team
339101:867212
Compose:
New Message
MinimisePop-outClose
Will update on reply.