10-11-2023 , 08:03 PM
AVAST Support <customer.support@avast.com>
7:40 AM (8 hours ago)
to me
Thank you for your patience. My name is Ivana from the Senior Support Team. Apologies for the delay in getting back to you.
I would like to thank you also for sending us the feature requests and I will pass on the comments regarding the payment option to our developers to check if this is possible in one of our updates.
Given that it is billing issue, we can not give any promises as the complexity is unknown. For now I can say that prepaid cards can not be used for recurring subscriptions. However if you do not wish to use your card online you can always purchase our subscription in one of our partner stores (like you did now).
Hope this helps..We are always open for your suggestions as at the end of the day the product and user interface is developed for you, our customer.
Mit freundlichen Grüßen
Ivana
Avast-Kundendienst
Avast Support Center
7:40 AM (8 hours ago)
to me
Thank you for your patience. My name is Ivana from the Senior Support Team. Apologies for the delay in getting back to you.
I would like to thank you also for sending us the feature requests and I will pass on the comments regarding the payment option to our developers to check if this is possible in one of our updates.
Given that it is billing issue, we can not give any promises as the complexity is unknown. For now I can say that prepaid cards can not be used for recurring subscriptions. However if you do not wish to use your card online you can always purchase our subscription in one of our partner stores (like you did now).
Hope this helps..We are always open for your suggestions as at the end of the day the product and user interface is developed for you, our customer.
Mit freundlichen Grüßen
Ivana
Avast-Kundendienst
Avast Support Center